jilihhcom Privacy Policy: What We Collect and How We Use It
This Privacy Policy explains exactly what personal information jilihhcom collects when you open an account, use local payment rails like Maya, Coins. ph, or InstaPay, and interact with our platform. Read through each section so you know what data we hold, how long we keep it, and what steps you can take to review or correct your records.
Account data handled with care
Maya, Coins. ph, InstaPay context included
Your right to review or correct records
Clear contact path for policy questions
POLICY SCOPE AND POSTURE
How jilihhcom Handles Your Personal Information
When you register an account, we collect the details you supply directly — your name, contact information, and the payment method you choose to link, whether that is Maya, Coins. ph, or InstaPay. We also collect session data automatically: device type, browser signals, and the pages you navigate within the platform. This information is used to verify your identity, process transactions through your linked e-wallet, and keep your account secure. We do not sell your personal data to third parties. Where we share information — for example, with a payment processor when you complete a transfer through InstaPay — it is only to the extent needed to complete that specific transaction. Data shared with payment partners is governed by their own policies, which we recommend you read separately. All data handling is subject to applicable Philippine data protection law and is available only in regions where local law permits our service to operate. We retain your account records for as long as your account is active and for a period after closure as required by applicable regulations. If you have questions about a specific retention period, reach our support channel and we will clarify in writing.
Maya
When you fund your account through Maya, transaction reference data is shared with Maya solely to complete and verify that transfer. We do not store your Maya credentials on our servers.
Coins. ph
Coins. ph wallet transfers pass through the Coins. ph payment infrastructure. We receive a transaction confirmation, not your full wallet details. Their privacy terms apply to their side of the transfer.
InstaPay
InstaPay transfers are processed through your bank or e-wallet's InstaPay gateway. We log the transfer reference and amount for your account transaction record, nothing beyond what the gateway returns to us.
WHAT THIS POLICY COVERS
Where This Policy Applies and What It Does Not Cover
This policy covers the information jilihhcom collects and processes directly. It does not extend to third-party services you reach through links on our platform, or to the internal policies of payment providers like Maya, Coins. ph, or InstaPay. Each of those services operates under its own privacy framework. We describe the boundary clearly below so you know which entity to contact for each type of concern.
Account Access and Registration
Any information you enter when creating or updating your account — name, mobile number, email address, and identity verification documents — falls fully within this policy. We are the data controller for these records.
Wallet Transactions
Transaction amounts, references and timestamps for deposits or withdrawals via Maya, Coins. ph, or InstaPay are logged in your account wallet history. We hold the record; the payment provider holds their own separate record under their policy.
Platform Content and Session Activity
Pages you visit, games you open, session duration and device signals are captured to maintain platform performance and account security. This activity data is processed by us and is not shared with game studios such as Habanero, CQ9, Spadegaming, or PG Soft.
Third-Party Services and External Links
If you follow a link away from our platform — including to a payment provider's own app or site — their privacy policy governs what happens next. We have no visibility into or control over how external services handle your data once you leave our pages.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
Philippine data protection law gives you specific rights over the personal information we hold. You can ask us to show you the data associated with your account, request corrections if any detail is wrong, and ask questions about how long we keep specific records. These rights apply regardless of which local payment method you used when registering. The most direct path is to log in, go to your account settings page, and check the personal details section — most corrections can be made there without contacting support. For anything the settings page does not cover, our support channel handles written requests. When you submit a request, include your registered email address and the specific record you are asking about; this lets us locate the right data quickly and respond without unnecessary back-and-forth.
Review Your Records
Log in and navigate to account settings to see the personal details we hold. Transaction history, linked payment methods, and session records are visible there without needing to contact us.
Correct Account Details
If your name, mobile number or contact email is recorded incorrectly, you can update most fields directly in account settings. For fields that require identity verification to change, submit a written request through our support channel.
Raise a Policy Question
Questions about what data we hold, why we hold it, or how a specific payment transaction was logged can be submitted to our support team. Include your account email and a clear description of the record in question.
Request Data Support
If you want to understand the retention period for a specific category of data — for example, closed-account records or old InstaPay transaction logs — contact us in writing and we will provide a clear answer based on current policy.
CONTACT US ABOUT PRIVACY
How to Reach jilihhcom With Privacy Questions
Privacy-related questions deserve a direct answer, not a generic response. Use the contact paths below to reach the right queue. When writing to us about account data, always include your registered email address so we can locate your records without delay.
Live Chat Support
Start a live chat session from any page on the platform. Select the account or privacy topic from the chat menu so your message reaches the correct team. This is the fastest path for straightforward questions about what data we hold.
Email Support
For written requests — corrections, data access requests, or questions about retention — email our support address. State your registered account email and describe the specific record or policy point you are asking about.
Account Help Centre
The Help Centre inside your logged-in account contains the current version of this policy and a contact form routed directly to the privacy support queue. Check there first; the form pre-fills your account details automatically.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Security and Retention at jilihhcom
We apply access controls so that only the account and compliance teams can view personal data, and only for the purpose of processing your request or verifying your account. Cookies on the platform are used to maintain your logged-in session and to understand which pages are used most — not to build an advertising profile. You can adjust cookie preferences through your browser settings at any time, though disabling session cookies will affect how your account dashboard loads.
Account Security Controls
Your account password is stored in hashed form — we cannot read it, only verify it. If you suspect your account has been accessed without your knowledge, use the account settings page to update your password immediately and then contact support.
Cookies and Session Data
Session cookies keep you logged in while you navigate the platform. Analytics cookies count page visits in aggregate — they do not identify you by name. You can clear or block cookies through your device browser without losing your saved account preferences.
Data Retention
Active account data is retained for as long as your account remains open. After an account is closed, we retain records for the period required under applicable Philippine regulations. If you want to know the retention period for a specific data type, ask us through the support channel.
Policy Updates
When this policy changes, the updated version is published on this page with the effective date noted at the top. Continued use of the platform after a change takes effect constitutes acknowledgment of the revised terms. Check this page periodically if you want to stay current.
PRIVACY FAQ
Common Questions About Our Privacy Policy
Below are the questions we hear most from account holders about how their data is handled. If your question is not covered here, reach us through live chat or the account Help Centre.
What personal information does jilihhcom collect when I register?
We collect the details you enter during registration — name, email address, mobile number and any identity documents needed for account verification. We also collect your chosen payment method details, such as a Maya or Coins. ph reference, to link your wallet to your account.
Is my Maya or InstaPay account number stored on the platform?
We store a transaction reference returned by the payment gateway, not your full wallet credentials. Your Maya or InstaPay account number is processed by the payment provider on their infrastructure. We only see and log what the gateway sends back to confirm the transfer.
How do I see what data jilihhcom holds about me?
Log in and go to account settings — most of your personal details, transaction history and linked payment records are visible there. For a full written summary of everything we hold, submit a data access request through the support channel or the in-account Help Centre form.
Can I correct wrong information on my account?
Yes. Most fields — contact email, mobile number, display name — can be updated directly in account settings. Fields tied to identity verification, such as your registered full name, require a written request to support along with supporting documents as instructed in the Help Centre.
Does jilihhcom share my data with game studios like Habanero or PG Soft?
No. Game studios such as Habanero, CQ9, Spadegaming, and PG Soft supply game content to the platform but do not receive your personal account data. Session activity within a game is logged by us for account security purposes only, not passed to the studio.
How do I raise a concern about how my personal data has been handled?
Contact us through live chat or email, including your registered account email address and a clear description of the concern. We aim to acknowledge written privacy requests and provide a substantive response within the period required under applicable Philippine data protection rules.
Sports / Live